IBM i Experts Step in to Help Food Manufacturer Tackle 15 Urgent Problem Tickets
About the Client
Located in Merriam, Kansas, the client is a leading food and beverage manufacturing and exporting company serving national and international markets across 30+ countries since 1995. With one processing plant, eight feed mills, and 5500 employees around five states, they produce, process, and supply a wide range of pork products, delivering quality food right from their farms to tables.
- Industry: Manufacturing
- Headquartered: Kansas, United States
- Platforms: IBM i
- Team Size: 4 Developers
The Challenge
The client used a legacy technology-backed, complex system to handle their Business As Usual (BAU) operations. This system often crashed and resulted in significant downtime due to a large backlog of unresolved technical issues.
The technical issues led to inaccurate cost calculations, impacting billing accuracy and business outcomes, which increased the need for prompt resolution. These issues were reported by business users in the form of problem tickets that needed to be addressed.
Most of the internal team's experienced developers had retired, leaving only three professionals to manage these tickets. This left them struggling with operational challenges and delays in addressing longstanding technical issues.
Our Solution
We addressed the client's challenges by:
Implementing Faster Delivery Mechanisms:
DevOps practices were introduced to enable the team to ship software more rapidly, reducing the frequent downtimes and improving deployment cycles, which were crucial for maintaining their operations.
Lowering Development Costs:
By synchronizing coders, testers, and DevOps engineers, and automating testing processes, we significantly reduced development costs, addressing the client’s concerns about rising operational expenses.
Enhancing Scalability:
We deployed all web applications end-to-end on the AWS cloud, creating a scalable and fault-tolerant environment. This ensured the client could meet growing demands and maintain continuous service, overcoming the limitations of their outdated on-premises infrastructure.
Technologies Used
Our software architects and engineers are experts in using the latest technologies.
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RPGLE
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CLLE
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RPG/400
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CLP/400
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Synon
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DB2 SQL
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Viewpoint
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IBM i OS
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Synon CA:2E
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SEQUEL
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APLUS
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X-Analysis
Business Impact
Delivering Tailored Solutions that Enhance Performance and Adaptability. Our solution delivered substantial benefits for the client:
Improved Reporting Capabilities
Lowered Maintenance Costs
Reduced Operational Expense
Here’s how we did it
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Enhance the client’s scalability and fault tolerance
by deploying all web applications end-to-end on the AWS cloud, ensuring robust and scalable infrastructure.
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Improve the deployment process
by implementing DevOps practices that streamlined workflows, reduced downtime, and enabled faster delivery cycles.
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Ensure cost-effective operations
by automating infrastructure management, which minimized manual effort and reduced development costs.
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Boost overall productivity
with optimized workflows and automated processes, allowing the client to focus on core business functions.
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I wanted to take a moment to highlight and commemorate the efforts from our dedicated PIO team. To preface, the projects we work on here are complex, with rigid objectives, budgets, and timelines. Expectations are always high and are ever-changing. From the start of our relationship, the IO team was able to exceed expectations and make our business wishes a reality.
Over the past year I have worked with them, they have worked very hard to understand our highly customized system and troubleshoot things with little or no documentation while managing to keep the business up and running normally. Without the hard work and dedication they have shown, I know we would have had some issues causing downtime or lost production. I am looking forward to continuing working them in the next year as well.
I have been working with Programmers IO for more than 5 years now and I have been pleased with all projects and developers that I have worked with. We have had a few issues here and there but they have always fixed and made it right. They have been an excellent addition to our business.
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