Programmers.ai developed advanced features for an online ticketing platform that is used globally by over 700 venues and organizations
About the Client
The client has been in the event ticketing industry for 15 years. Its platform offers a customized online ticketing system to event organizers, franchise facilities, corporations, and businesses. It has covered across 700 venues in Australia, USA, Canada, Asia, and New Zealand. The client’s customers use the platform to sell tickets for shows, events, as well as to provide discount coupons and other gifts during checkout.
- Industry: Retail and Consumer Goods
- Headquartered: Australia, USA, Canada, Asia, and New Zealand.
- Platforms: .Net Web API, Angular 4, C#, SQL Server
- Team Size: 4 Developers
The Challenge
The online ticketing website lacked ample advanced features such as setting up show/events schedules, a ticket-printing option, direct pay-outs to the account of event organizers, etc.
These limitations caused customer dissatisfaction, ultimately resulting in churn and negative impact on the business.
The client wanted to implement all the latest features to the existing website and provide effortless customization to its customers.
They chose Programmers.ai to create a new web-based application with improved performance, a user-friendly interface and new look/feel.
Our Solution
Programmers.ai developed a modern, user-friendly ticketing platform with an intuitive interface, CRM integration, built-in analytics, and optimized database performance, delivering enhanced functionality and a seamless customer experience.
Leveraging a Modern Technology Stack
Programmers.ai proposed a new solution that was based on the latest technology stack-.Net Web API, Angular5 and Microsoft SQL.
Creating an Intuitive, User-Friendly Interface
The new technology stack was used to create an intuitive interface that could be easily handled by anyone.
Streamlined Ticketing and Analytics
The application was integrated with a fully customizable CRM ticketing system that had built-in analytics and provided a customer-based dashboard for record maintenance.
Optimizing Database Performance
Our team also suggested optimizing the large database to reduce the time for query execution. We accomplished the task by using proper indexing and writing efficient SQL queries.
Technologies Used
Our software architects and engineers are experts in using the latest technologies.
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.Net Web API
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Angular 4
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C#
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SQL Server
Business Impact
Delivering Tailored Solutions that Enhance Performance and Adaptability. Our solution delivered substantial benefits for the client:
Here’s how we did it
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Ensuring Accurate Customer Records
The advanced analytics features helped the event organizers to maintain their customers’ records without any data loss.
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Empowering Customers with Enhanced Tools
Client’s customers achieved better methods for scheduling the events/shows and providing discounts.
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Driving Growth Through Performance and Flexibility
The application substantially expanded the customer base because of easy customization and improved performance.
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Enhancing Trust and Customer Experience
The feature of direct pay-outs to the event organizers and detailed information availability about the shows and events boosted customer experience and trust.
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Global Configuration for Event Management
Event organizers could configure organizational settings at a global level for their events/shows.
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Boosting Profits Through Customer Expansion
The increase in customer base generated more revenue and profits.
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I wanted to take a moment to highlight and commemorate the efforts from our dedicated PIO team. To preface, the projects we work on here are complex, with rigid objectives, budgets, and timelines. Expectations are always high and are ever-changing. From the start of our relationship, the IO team was able to exceed expectations and make our business wishes a reality.
Over the past year I have worked with them, they have worked very hard to understand our highly customized system and troubleshoot things with little or no documentation while managing to keep the business up and running normally. Without the hard work and dedication they have shown, I know we would have had some issues causing downtime or lost production. I am looking forward to continuing working them in the next year as well.
I have been working with Programmers IO for more than 5 years now and I have been pleased with all projects and developers that I have worked with. We have had a few issues here and there but they have always fixed and made it right. They have been an excellent addition to our business.
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