Programmers.ai optimizes Salesforce platform to enhance operations and drive sustainable success.
About the Client
The client is a diversified multinational corporation with primary operations in agribusiness and transportation. Key segments include Foods (premium pork products), and Marine (containerized shipping services). The client engages in international grain processing and trading through its Commodity Trading and Milling division and operates in sugar production, power generation, and turkey processing. The client mark0et.s products under several renowned brands with a global footprint across America, the Middle East, Africa, the Pacific Basin, and Europe.
- Industry: Logistics and Transportation
- Headquartered: America, Middle East, Africa, Pacific Basin, Europe.
- Platforms: Legacy and Modern Platforms
- Team Size: 1 Developer
The Challenge
The client encountered a significant backlog of unresolved tickets due to the retirement of many developers, leaving only three remaining. With no knowledge retention processes in place, a substantial amount of critical information was lost, making it difficult for the team to address the backlog efficiently and causing further delays. As a result, the team’s productivity was severely impacted, and operational efficiency suffered.
Our Solution
Our intervention focused on a comprehensive Salesforce optimization plan, with streamlined approval processes and territory management at its core, enhancing workflow agility.
Billing Losses Due to Data Inaccuracies
The client experienced significant issues where incorrect costs, such as freight charges, were being updated in their system, leading to billing losses and financial discrepancies. These problems persisted due to a lack of internal resources and technical expertise.
Root Cause Identification and Rapid Remediation
Our experienced professionals were able to step in, quickly identifying the root causes and resolving the issues with minimal or no support from the client's technical team. Once the fixes were implemented, the team efficiently moved the corrected code into production, significantly reducing wait times and enhancing the overall experience for application users, ultimately restoring operational efficiency.
Technologies Used
Our software architects and engineers are experts in using the latest technologies.
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SEQUEL
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Synon CA:2E
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RPGLE
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SQLRPGLE
Business Impact
Implementing a custom AI chatbot produced transformative results for the client.
Here’s how we did it
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Limited Client Support During Critical Issues
The client’s technical team provided minimal support during critical issues, which required external expertise to address effectively.
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Quick Resolution and Seamless Deployment
We conducted a thorough analysis of the problems and quickly resolved them, closing tickets by promoting the corrected code to production.
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Resolution of Long-Standing Operational Issues
Long-running issues that had persisted for an extended period were efficiently resolved, significantly reducing operational delays.
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Resolution of Incorrect Charge Calculations
The business saw accurate cost calculations for orders, eliminating previous discrepancies related to incorrect charges, such as freight costs, and restoring financial accuracy.
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Improved Efficiency and Increased ROI
By reducing manual processes and optimizing workflows, the company experienced reduced labor costs and increased resource utilization savings. Additionally, improved efficiency and productivity lead to higher ROI on Salesforce investments.
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I wanted to take a moment to highlight and commemorate the efforts from our dedicated PIO team. To preface, the projects we work on here are complex, with rigid objectives, budgets, and timelines. Expectations are always high and are ever-changing. From the start of our relationship, the IO team was able to exceed expectations and make our business wishes a reality.
Over the past year I have worked with them, they have worked very hard to understand our highly customized system and troubleshoot things with little or no documentation while managing to keep the business up and running normally. Without the hard work and dedication they have shown, I know we would have had some issues causing downtime or lost production. I am looking forward to continuing working them in the next year as well.
I have been working with Programmers IO for more than 5 years now and I have been pleased with all projects and developers that I have worked with. We have had a few issues here and there but they have always fixed and made it right. They have been an excellent addition to our business.
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