Programmers.ai streamlines the EHM framework for a top healthcare development company to improve staff and customer engagement
About the Client
Since 1968, our client has been a top development company in Texas that caters to healthcare providers. Their 97 employees specialize in advanced revenue cycle management and electronic medical record applications for acute and post-acute care hospitals and long-term care facilities. Their services include EMR, AR billing, point-of-care, business and clinical intelligence, and financial management, which help their clients enhance patient care and increase operational efficiency.
- Industry: Healthcare
- Headquartered: Texas, United States
- Platforms: Enterprise Health Management (EHM) framework.
- Team Size: 2 Developers
The Challenge
The client encountered significant challenges within their Quality Assurance (QA) process due to a high volume of Incident Test Requests (ITRs) requiring rapid sign-offs by the QA team. Their operational environment consisted of multiple systems functioning within an Enterprise Health Management (EHM) framework.
The application needed to be seamlessly compatible across a variety of platforms. The client must be able to test the complete cycle of the workflow, from registering a patient to reporting their diagnosis accurately. Additionally, the client wanted to automate the workflow with a user-friendly automation testing tool.
Our Solution
We opted for Progress Telerik Test Studio to tackle the client's challenge. This is a reliable and user-friendly software test automation tool for web and desktop applications.
Enhanced Test Creation and Stability
It boasts an industry-leading test recorder that makes creating tests a breeze, immediately capturing our client's attention. Additionally, its mixed 'element find' logic improves test stability and reliability while reducing test maintenance effort.
Expanding Automation Capabilities with Selenium
With this feature, we could programmatically simulate keyboard and mouse actions, thus broadening the range of scenarios we could automate. We improved the Telehealth video chat app using Selenium due to its inability to be fully automated with Telerik Test Studio.
Technologies Used
Our software architects and engineers are experts in using the latest technologies.
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Telerik Test Studio
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C#
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Visual Studio Team Explorer
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CSV
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MSSM Studio
Business Impact
Implementing a custom AI chatbot produced transformative results for the client.
Here’s how we did it
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Enhanced Productivity
The daily execution of the existing scripts from the regression suite has noticeably boosted productivity. With real-time results available, the team promptly identifies issues and takes necessary actions.
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Staff Endorsement
Their staff received the automated system with enthusiasm. The entire QA team is fully engaged and actively participating in creating new tests, further amplifying the efficiency of the testing process.
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Positive Customer Feedback
The clients have received favorable and enthusiastic feedback from their customers. This positive response directly results from the new releases' on-time delivery and outstanding performance.
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I wanted to take a moment to highlight and commemorate the efforts from our dedicated PIO team. To preface, the projects we work on here are complex, with rigid objectives, budgets, and timelines. Expectations are always high and are ever-changing. From the start of our relationship, the IO team was able to exceed expectations and make our business wishes a reality.
Over the past year I have worked with them, they have worked very hard to understand our highly customized system and troubleshoot things with little or no documentation while managing to keep the business up and running normally. Without the hard work and dedication they have shown, I know we would have had some issues causing downtime or lost production. I am looking forward to continuing working them in the next year as well.
I have been working with Programmers IO for more than 5 years now and I have been pleased with all projects and developers that I have worked with. We have had a few issues here and there but they have always fixed and made it right. They have been an excellent addition to our business.
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