Optimizing Payment Processing To Ensure Accurate Financial Reporting and Operational Efficiency for a Leading Supermarket Chain
About the Client
The client, a privately held and majority employee-owned supermarket chain, is headquartered in Boise, Idaho, with a strong presence across ten U.S. states, including Arizona, California, Idaho, Montana, Nevada, Oklahoma, Oregon, Texas, Utah, and Washington. Established in 1967, the company initially operated as a no-frills, warehouse-style retailer focused on delivering low prices. Today, it continues to uphold its legacy of value-driven retail while expanding its footprint and adapting to the evolving needs of its diverse customer base.
- Industry: Retail and Consumer Goods
- Headquartered: Boise, Idaho, U.S. States
- Platforms: IBM i/AS400
- Team Size: 3 Professionals
The Challenge
The client faced a challenge with their payment processing system, where users needed to apply payments to returned checks. If a payment was recorded in error and had to be deleted, the check’s status should have reverted from “Paid in Full” to its previous status. However, the system did not update the check’s status after the payment was deleted, causing discrepancies in payment records and status tracking. This issue led to confusion and inaccurate financial reporting.
Our Solution
Programmers.ai studied all the requirements carefully and offered quick and long-lasting solutions.
Root Cause Analysis and Resolution
We conducted an in-depth analysis of the payment process to identify the root cause of the issue, focusing on the failure to update the status of returned checks after payments were removed. Once the underlying problem was detected, we implemented the program changes to ensure that the check status automatically reverted to its previous state when a payment was deleted.
Improved Financial Accuracy and Reporting
This modification eliminated discrepancies in payment records, improved the accuracy of status tracking, and ensured more reliable financial reporting for the client’s operations. The solution enhanced overall system functionality, addressing the client’s challenge effectively.
Technologies Used
Our software architects and engineers are experts in using the latest technologies.
-
IBM i
Business Impact
As it helped the in-house team optimize and simplify testing processes.
Here’s how we did it
-
Trusted Business Partnership
Enhanced process efficiency by automating the update of check statuses, ensuring timely and accurate status changes without manual intervention.
-
Driving Business Growth
Reduced the extra effort previously required to manually update check statuses, minimizing operational delays and allowing staff to focus on higher-value tasks.
Other Case Studies
Modernized the signature order to cash tool for a well known Enterprise Order-to-Cash(O...
Programmers.ai provided in depth testing and added new features to a 40 year old busine...
I wanted to take a moment to highlight and commemorate the efforts from our dedicated PIO team. To preface, the projects we work on here are complex, with rigid objectives, budgets, and timelines. Expectations are always high and are ever-changing. From the start of our relationship, the IO team was able to exceed expectations and make our business wishes a reality.
Over the past year I have worked with them, they have worked very hard to understand our highly customized system and troubleshoot things with little or no documentation while managing to keep the business up and running normally. Without the hard work and dedication they have shown, I know we would have had some issues causing downtime or lost production. I am looking forward to continuing working them in the next year as well.
I have been working with Programmers IO for more than 5 years now and I have been pleased with all projects and developers that I have worked with. We have had a few issues here and there but they have always fixed and made it right. They have been an excellent addition to our business.
Let’s Build Your AI-Readiness Roadmap Together
Contact us for a free strategy session with our experts.
Talk to an AI Expert
